Refund & Cancellation Policy
Last updated: October 5, 2026
Pyplex is a digital service. You add money to your wallet and spend it on AI generations. There is no subscription and nothing is shipped. This policy explains when money comes back to you.
1. Failed generations are refunded automatically
When you start a generation, the price shown is reserved from your wallet. If the generation fails or cannot be completed, the reserved amount is returned to your wallet automatically. You do not need to ask for it.
2. Completed generations are final
AI output can differ from what you expected. Once a generation has completed, its charge is final and is not refunded because of the style, quality or content of the result. Please check the model, settings and price before you click Generate.
3. Wallet top-ups
- Wallet credit is prepaid, is used only on Pyplex, and cannot be transferred, exchanged or withdrawn as cash.
- Top-ups are non-refundable, except in the cases listed in section 4.
- Credit stays in your wallet while your account is active.
4. When we do refund a payment
- You were charged twice for the same top-up.
- You were charged but the credit never reached your wallet.
- The payment was made without your permission (please contact us right away).
Send the request within 14 days of the payment. Refunds go back to the original payment method. Once approved, the matching credit is removed from your wallet. Your bank or card provider may take extra days to show the refund.
5. Creator earnings and templates
The creator fee on a template is paid when the template is used and is covered by the same rules: refunded automatically if the generation fails, final once it completes. Creator earnings and payouts follow our Terms of Service.
6. Cancellation
There is nothing to cancel: we never charge you automatically. You can stop using Pyplex at any time.
7. Chargebacks and misuse
If you open a chargeback or dispute instead of contacting us, we may pause the account while the dispute is reviewed. Accounts suspended for breaking our Terms are not refunded.
8. How to ask for a refund
Use the contact form or email contact@pyplex.com. Include the email you sign in with, the payment date and amount. We usually reply within 2 business days.